Return and Refund Policy

At Conrad Office, we strive to ensure your satisfaction with our products and services. If you are not completely satisfied, please review our refund, exchange, warranty, and return guidelines below.

1. Refund Policy

• Eligibility for Refunds: Refunds are available for products returned within days of receipt, provided they are in their original condition, unused, and in the original packaging.
• Non-Refundable Items: Certain items, such as custom orders or clearance items, are non-refundable. This will be clearly indicated at the time of purchase.

2. Return Process

• Initiating a Return: To initiate a return, please contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective product, incorrect item sent).

3. Exchanges

• Eligibility for Exchanges: Exchanges are accepted for items returned within   days of receipt. Items must be in original condition and packaging.
• Process for Exchanges: To exchange an item, contact our customer service for an RMA number, then follow the return process outlined above.

4. Warranty Information

• Manufacturer’s Warranty: Many products come with a manufacturer’s warranty. Please refer to the product documentation for specific warranty details.
• Warranty Claims: If you experience a defect within the warranty period, please contact us for assistance in processing your claim.

5. Processing Refunds

• Timeframe for Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 3-5 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.

6. Contact Information

If you have any questions regarding our Refund/Return Policy or need assistance with a return or exchange, please contact us at [email protected]